WELCOME!

We are delighted that you have chosen First Maid for your cleaning needs. We are a family-owned company and will do everything that we can to insure we meet or exceed your expectations for quality service.

 

The entire staff of First Maid is committed to providing you with the best possible cleaning service. We sincerely appreciate your decision to become our customer and will work diligently to earn your trust. Please let us know if there is anything we can do to improve, enhance, or expand our services to better meet your needs.

 

We hold very true to our motto: WE PUT OUR HEART IN CLEANING. Our long-term customers are delighted with our service, and we know you will be too.  We can accomplish this level of quality due to our high standards that extends to hiring employees that have a passion for cleaning.

 

Should you have any questions or want to schedule your free estimate, please call us at (904)-724-3278.

 

IMPORTANT INFORMATION

BREAKAGE

It's bound to happen. We hate it when it does, but we do our best to prevent it! The following is critical communication regarding our breakage policies:

 

  1. Sometimes breakage occurs when there are unstable breakables Those are accidents waiting to happen (pictures not hung securely, top heavy items with unstable bases, wobbly, tipsy objects). Each incident is reviewed on a case-by-case basis. We cannot take responsibility for unstable breakables. Please remove your important unstable breakables to a place we do not clean (we do not clean inside curios, china cabinets, or clear, wet bar shelves).

  2. We will pay up to $100 per broken item, when the value is verifiable. Please move expensive items such as, figurines or glassware, to a location we do not clean, or have us skip that area completely if you do not wish to accept the risk.

  3. In some cases, we will have the broken item repaired by a professional restoration company such as when the broken item's value is verified before replacement and whose value is over $25 to authorize the reimbursement. Please save the broken item for our inspection. Breakage must be reported within 30 days of discovery.

As the owner of First Maid, I take responsibility for my employees and their actions. Our policies are designed to help minimize risks and abuse and are not intended to avoid responsibility. I will personally review any unresolved incident to insure the fairest resolution possible. You are our valued customer and we wish to resolve each incident to your satisfaction.

"Touching" people's homes is a personal and emotional task. We do it every day with as much care and respect as possible. When we fail, I seek your communication on the matter. We never want an issue to go unresolved. Thank you for your confidence in allowing us to handle life's most expensive possession ... your home!

 

CUSTOMER GUIDELINES

Access to your home - We must have access, there will be a $50 fee when you fail to leave access to your home the day of service. There are no exceptions after the first incident.

 

Cancellation - We will assess a $50 fee if you cancel with less than I business day notice.

 

Tipping - Tipping is greatly appreciated but not required. A suggested tipping range is 10 to 15% of the fee. Call our office if you wish to add a tip to your credit card payment.

 

Payment - Payment is due at the time of service. The third time you fail to provide timely payment we will request a credit card number to be held for back up payment. If we receive two NSF checks in 12 months, we will require a credit card number for back up payment or prepayment three weeks prior to service.

 

Rate increases - We reserve the right to raise our rates at any time. You will be given advance notice of a price increase.

 

Getting ready for the cleaning - Don't "clean" before we arrive but do "pick up" as much as possible. This will allow us to focus more on detail and quality for you.

 

Quality Control - Our quality control system is interactive and dependent upon your feedback and communication to function as well as Supervisory visits. We need your input on the overall experience and quality you are receiving so that we may address issues that are important to you. Usually, changing services will not eliminate a problem since we are all in the " human" business. Human nature sometimes prevails if not confronted and that ' s our job. We will correct or address any issue we are made aware of. Our employees take great pride in the work they do and want to be informed when you are disappointed with a service.

 

The Setting - The ideal cleaning situation is when no one is home. Since this is not always possible, please eliminate as many distractions as possible so our Tech can work uninterrupted. Try to schedule your cleaning day when there will be fewer people at home. Please secure pets and keep children in another area as we are working with equipment and products that may not be safe for children.

 

Pets - We love them! But please secure any pet that may be a threat. Also, we do not clean up after sick pets or pet accidents.

 

CUSTOMER RESPONSIBILITIES

Finder’s Fee

Should you choose to hire either an employee of Florida Cleaning Concepts or First Maid to provide either commercial or residential cleaning services without contacting Florida Cleaning Concepts, Inc (parent company of First Maid), please note our company policy. Upon discovering the breach of contract and of you hiring a cleaning tech employed by Florida Cleaning Concepts or First Maid, Florida Cleaning Concepts, Inc has the right to charge you a $2,500 finder’s fee. This finder’s fee can be waived in the case that Florida Cleaning Concepts first gives written permission. Also, the solicitation of a Florida Cleaning Concepts or First Maid employee for private hire will result in permanent termination of service. We invest significant time, energy, and money into training our employees to provide an exceptional level of service.

Late Cancel Fee

There is a $50 "late cancel" fee for canceling appointments without giving 24 hour notice.

Payment Backup

Payment is due at the time of service. As a reserve, your credit card number may be securely retained as backup payment.

​Final Note

Third-party involvement is not recognized by Florida Cleaning Concepts or First Maid. If you have questions concerning any of the above terms of agreement, please contact the President, Claudia Avery at 904-724-3278 before your first cleaning takes place.

 

OUR FIRST CLEANING

Before we can even begin to perform routine weekly or bi-weekly maintenance cleaning in a home, there are usually a variety of “first-time" tasks which require extra attention on our first visit. Our first cleaning visit is more like a spring cleaning, or what we call a Deep Cleaning. In fact, it's not uncommon for our teams to spend from four to eight hours longer on a first-time cleaning than it takes us on regular, repeat maintenance visits. While the situation in every home is unique and different, the following are some examples of what we mean.

 

Bathrooms

We can spend as much time cleaning one bathroom on our first visit as it takes to clean the entire home on subsequent visits. For example, if we don't spend the time and effort up front needed to deep-clean shower doors, shower-door tracks, shower walls, bathroom walls, bathroom surfaces, plumbing fixtures, and porcelain artifices, these objects will never look clean no matter how often we come. If build-up mineral rings or hard-water stains are present in the commode, we do our best to bring these surfaces back to clean.

 

The Kitchen

Kitchen cabinets, countertops and appliances often require extra attention on our first visit. Grease, fingerprints, and other dirt seem to make its way through everyone's home and gravitates toward the kitchen. It doesn't take long for kitchen dust to become saturated with grease and harden. This is certainly a lot more difficult to clean than a week's accumulation of ordinary surface dust. Some of our clients ask us to clean the oven and inside the refrigerator on our first visit, too.

 

All Rooms

The amount of time and effort required to bring all rooms back to order depends on many factors. Most of our clients hire us because they simply don't have time to clean with more than a "lick-and-a-promise." They know we will clean their home the way they would like. Bookshelves, baseboards, windowsills, low hanging light fixtures, blinds, shutters, or other furnishings and fixtures are often neglected for long periods of time and may require extra initial care.

 

A Necessary Procedure

There's a big difference between ''old dirt " and "new dirt". If we do not get rid of the old dirt, no matter how hard we try, simply removing the new dirt isn't going to make things look sparkling fresh and clean. This is why our first cleaning is a necessary procedure for our first cleaning session.

 

Top-to-Bottom Deluxe Clean

Every Top-to-Bottom Deluxe Clean includes the "General Cleaning" list items cleaned by hand with detail emphasis and focus on removing build up, plus the following:

  • Ceiling fan blades (hand washed or wiped)

  • Light fixtures (hand washed in, not removed)

  • Lamps and lampshades (dusted or vacuumed with attachments)

  • Cobwebs (removed)

  • Blinds and shutters (vacuumed or wiped with a microfiber cloth)

  • Moldings and woodwork, windowsills, and lock ledges (hand washed or wiped)

  • Baseboards (hand washed or wiped, without moving furniture)

  • Pictures and Nick-knacks (hand wiped)

  • Furniture (polished: fronts, sides, and legs)

  • Top of refrigerator (hand washed or wiped)

  • Outside of appliances cleaned (and inside of microwave) (for empty houses - clean area where appliances were)

  • Stove top and drip pans (scrubbed)

  • All Cabinets fronts (washed or cleaned with Murphy' s Oil Soap) (for empty houses - open all cabinets and drawers wiped inside)

  • All doors (hand washed)

  • Light switch plates (hand washed)

  • Countertop and backsplashes (hand washed)

  • All sinks (scrubbed and disinfected)

  • Mirrors cleaned (all the way to the top*) (*Due to insurance restrictions, cleaning technicians cannot climb higher than a two-step ladder. However, we usually have equipment to reach high places.)

  • Tub/showers and tiles (double scrubbed if built up)

  • All bathroom counters and fixtures (sanitized) (for empty houses - wipe inside all drawers and cabinets)

  • Beds (One set of sheets changed)

  • Stairs (Vacuumed or wood washed with Murphy 's Oil Soap)

  • Floors (vacuumed and/or mopped)

 

GENERAL CLEANING

  • Ceiling fans and light fixtures (dusted)

  • Cobwebs (removed)

  • Blinds, windowsills, and lock ledges (dusted)

  • Moldings and woodwork (dusted)

  • Baseboards (dusted)

  • Lamps and lampshades (dusted)

  • Pictures and Nick-knacks (dusted)

  • Furniture (dusted and polished)

  • Stove top and drip pans (scrubbed)

  • Countertop and backsplashes (washed)

  • All sinks (scrubbed and disinfected)

  • Mirrors (cleaned)

  • Tub/showers and tiles (scrubbed)

  • All bathroom counters and fixtures (sanitized)

  • Wastebaskets (trash removed)

  • Beds (one set of sheets changed)

  • Stairs (vacuumed and/or dusted)

  • Floors (vacuumed and/or mopped)

  • Top of refrigerator (dusted)

  • Outside of appliances cleaned (and inside of microwave)

 

Green Cleaning

  • When specifically asked, we use Green Seal Certified green cleaning products. These products have been rigorously tested for their effectiveness and are made from natural ingredients. 

  • If you would rather prefer that we use your cleaning products and/or equipment, please also let us know as we would be happy to use your own trusted products and/or equipment.

  • We bring our own standard products and equipment if you decide not elect either of the above options.

 

Office Cleaning

  • Ceiling fans and light fixtures (dusted)

  • Cobwebs (removed)

  • Blinds, windowsills, and lock ledges (dusted)

  • Moldings and woodwork (dusted)

  • Baseboards (dusted)

  • Lamps and lampshades (dusted)

  • Pictures and Nick-knacks (dusted)

  • Furniture (dusted and polished)

  • Desks and electronics (wiped and dusted)

  • All sinks (scrubbed and disinfected)

  • Mirrors (cleaned)

  • All bathroom counters and fixtures (sanitized)

  • Wastebaskets (trash removed)

  • Stairs (vacuumed and/or dusted)

  • Floors (vacuumed and/or mopped)

  • Top of refrigerator (dusted)

  • Outside of appliances cleaned (and inside of microwave)

  • Countertop and backsplashes (washed)

Contact Us

6034 Chester Ave, Jacksonville, FL 32217, USA

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